Privacy Policy

At Xiaomi Planet, is an authorised Xiaomi reseller operating in Kenya. We sell genuine Xiaomi, Redmi, and Poco products through our online store at miplanet.ke and our physical store at Highlands Mall, Eldoret.

Information We Collect

We collect the following personal data when you use our website or place an order:

• Personal identification (Name, Email, Phone, Address)
• Order and payment information
• Device and usage data (e.g., browser, IP, location)

How We Use Your Data

• To process orders and deliver products
• To send order updates and promotional messages (with consent)
• To improve our website and customer experience
• To comply with legal and regulatory obligations

Data Protection

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.

Third-party Sharing

We only share your data with delivery partners and payment providers when necessary. We never sell your data.

Your Rights

Under applicable Kenyan data protection law (Data Protection Act, 2019), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at Call/WhatsApp +254 714 059 059.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment transactions are handled by secure, PCI-compliant payment processors.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about your privacy, contact us at +254 714 059059.